We have an appointment system for the doctors and nurses. Please phone the surgery to make an appointment. Our phone lines open at 09:00am for morning appointments and 3pm for the evening appointments.

If you feel that you have an emergency please ring for advice before arriving at the surgery.

We also offer a telephone triage service by the doctors.

Please phone us between 09:00am to 11:00am & 3:00pm to 4:00pm.
Monday:            9:00am-6:30pm
Tuesday:            9:00am-6:30pm
Wednesday:     9:00am-6:30pm
Thursday:          9:00am-16:30pm (13:00 to 16:30 – only telephone calls NO access to surgery)
Friday:                9:00am-6:30pm

When Charles Road Surgery is closed and you require urgent medical attention in the evening, at weekends, on bank hoilday or when surgery is closed during the day, then call:

Badger: 0300 555 9999

Charles Road Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them.  The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are:

  • Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone no. 07424 041608
  • Fernbank Medical Centre, 508-516 Alum Rock Road, Birmingham B8 3HX. Appointment cancellation telephone no. 0121 326 3600
  • Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone no. 07561 109028
  • Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone no. 0121 427 5246
  • Khattak Memorial Surgery, 309 Bolton Road, Small Heath, Birmingham, B10 0UA. Appointment cancellation telephone no. 07909 254613
  • River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
  • West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB. Appointment cancellation telephone No. 0121 483 2122

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre.  The call will be booked by our reception staff for a time that is convenient to you.

Please ask a member of our staff if you would like further information.