Core Services

You can now administer aspects of your healthcare online with services such as ordering prescriptions and booking an appointment.


Please be aware that the surgery is open. If you need an appointment, please call the surgery on 0121 772 0398. You will be given the choice of a face to face appointment or a telephone appointment.

We have implemented measures to protect both patients, staff and visitors.  If you do attend the surgery you will be asked to wear a face mask and attend alone or with ONE carer. Further details on how you can access our services can be found on the Covid-19 page.

If you have an appointment pre booked with a nurse or any other clinician and you or anyone in your household becomes unwell please do NOT attend the surgery and reschedule your appointment.

You can also book appointments through the Birmingham and Solihull Health App which you can download on your smartphone. If you need any assistance doing this please contact the surgery and a member of reception will be happy to help.


Welcome to the Charles Road Surgery Website

We plan to use this surgery website to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around the site and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this website, making it a more useful, practical tool for everybody.

We have staff and doctors that speak several languages which include

Urdu, Punjabi, Hindi and Bengali.

Charles Road Surgery is a Training Practice and patients may be seen by Medical Students, Trainee Doctors or Trainee GPs.

Charles Road Surgery is committed to providing equality of care for all regardless of age, sex, colour, religion or sexual orientation. We respect the principles of confidentiality and ask patients to respect the privacy of other patients.

Every patient has got an allocated GP. If you want to know who your allocated GP is please ask a member of staff.

We run a Patient Participation Group. If you would like to join, then please contact Ms Shazeah Kausar, on 0121 772 0398 to discuss the details.

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Contact us Opening times Booking an appointment The practice team Our NHS services

Surgery Address

Charles Road Surgery
192 Charles Road
Small Heath
Birmingham, B10 9AB

Telephone: 0121 772 0398
Fax: 0121 772 4268

Opening Times

Telephone Opening Times

09:00 - 16:30

Practice Opening Times


When we are closed

Call 111

If you require medical advice, by telephone, outside of our opening hours please contact NHS 111

South Birmingham GP Urgent Treatment Centre (“Katie Road”)

15 Katie Road, Selly Oak, Birmingham, B29 6JG.
Opening times: Monday – Sunday 8:00 – 20:00

Call 111 to book an appointment or visit

Washwood Heath Urgent Treatment Centre

Washwood Heath Urgent Care Centre,
Clodeshall Road,
Saltley B8 3SN
Opening times: Monday – Sunday 09:00 – 20:30

Call 111 to book an appointment or visit

Call Badger Out of Hours GP

For Medical Emergencies only please ring BADGER on telephone number 0300 555 9999

Birmingham NHS Urgent Treatment Centre

Lower Ground Floor,
Boots The Chemists Ltd,
66 High Street,
West Midlands,
B4 7TA
Opening times: Monday – Friday 8:00 – 18:00
Saturday: 9:00 – 17:00
Sunday 11:00 – 15:00

Please call 111 to book an appointment or visit

Call 999

If you are suffering from a life threatening condition please dial 999