Core Services

You can now administer aspects of your healthcare online with services such as ordering prescriptions and booking an appointment.


COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called Coronavirus.

Stay at home if you have Coronavirus symptoms.

Stay at home for 14 days if you have either:

  • A high temperature (37.8 degrees or higher)
  • A new continuous cough.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Read advice about staying at home.

Use the NHS 111 online Coronavirus service if:

  • You feel you cannot cope with your symptoms at home
  • Your condition gets worse
  • Your symptoms do not get better after seven days.

Visit NHS 111 online here.

Only call 111 if you cannot get help online.

How Coronavirus is spread

Because it’s a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It’s very unlikely it can be spread through things like packages or food.

How to avoid catching or spreading Coronavirus


  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell.


  • Do not touch your eyes, nose or mouth if your hands are not clean.

Treatment for Coronavirus

There is currently no specific treatment for Coronavirus. Antibiotics do not help, as they do not work against viruses. Treatment aims to relieve the symptoms while your body fights the illness. You’ll need to stay in isolation, away from other people, until you have recovered.

Government response and action plan

Find out more:

Sick Notes for Isolation:

if you require a sick note for isolation please click on the following link.



Welcome to the Charles Road Surgery Website

We plan to use this surgery website to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

Please have a look around the site and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this website, making it a more useful, practical tool for everybody.

We have staff and doctors that speak several languages which include

Urdu, Punjabi, Hindi and Bengali.

Charles Road Surgery is a Training Practice and patients may be seen by Medical Students, Trainee Doctors or Trainee GPs.

Charles Road Surgery is committed to providing equality of care for all regardless of age, sex, colour, religion or sexual orientation. We respect the principles of confidentiality and ask patients to respect the privacy of other patients.

Every patient has got an allocated GP. If you want to know who your allocated GP is please ask a member of staff.

We run a Patient Participation Group. If you would like to join, then please contact Ms Shazeah Kausar, on 0121 772 0398 to discuss the details.

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Surgery Address

Charles Road Surgery
192 Charles Road
Small Heath
Birmingham, B10 9AB

Telephone: 0121 772 0398 / Fax: 0121 772 4268

Opening Times

Telephone Opening Times

09:00 - 16:30

Practice Opening Times


When we are closed

Call 111

If you require medical advice, by telephone, outside of our opening hours please contact NHS 111

Visit our walk-in centre

Washwood Heath Urgent Care Centre,
Clodeshall Road,
Saltley B8 3SN

Call Badger Out of Hours GP

For Medical Emergencies only please ring BADGER on telephone number 0300 555 9999

Visit Boots Walk-in centre

Lower Ground Floor,
Boots The Chemists Ltd,
66 High Street,
West Midlands,
B4 7TA

Call 999

If you are suffering from a life threatening condition please dial 999